1. Agreement & Order Acceptance

By placing an order on our website, you agree to these Terms of Service. Receipt of an order confirmation does not constitute our final acceptance of an order. We reserve the right at any time after receipt of your order to accept, decline, or limit order quantities for any lawful reason prior to dispatch.

2. Shipping & Delivery

• Standard Shipping Timeline: Our estimated delivery window across Canada is 2 to 8 business days.
• Fulfillment Network: Orders are dispatched using a network of local and regional fulfillment centers. Items in multi-item orders may ship in separate packages.
• Delivery Rights: Under Alberta consumer protection laws, if an order experiences unforeseen delays and cannot be delivered within 30 days of purchase, you maintain the statutory right to request an order cancellation for a full refund prior to delivery.

3. Order Cancellations

We process orders rapidly with our warehouse partners. You may request cancellation shortly after placing an order; however, once an order enters processing or dispatch, it cannot be cancelled or re-routed in transit. If cancellation is no longer possible, you may initiate a return upon receipt following our Return Policy.

4. Returns, Exchanges & Refunds

• Damaged or Defective Items: If your item arrives damaged, missing parts, or incorrect, notify us within 48 hours of delivery with photo or video proof. We will issue a free replacement or full refund, including covering any return shipping costs.
• 14-Day Return Window (Buyer Remorse): For qualifying items in original, unused condition with complete packaging, we offer a 14-day return window from the date of delivery.
• Return Authorization (RMA): All returns must be pre-authorized. Contact support to obtain a Return Merchandise Authorization (RMA) number and the designated warehouse address. Do not return items to our corporate office address without prior RMA authorization.
• Return Shipping Fees: Customers are responsible for return shipping costs for discretionary returns (e.g., changed mind, wrong size/style ordered).

5. Import Duties, Taxes & Pricing Errors

• Taxes: All orders are subject to applicable Canadian provincial sales taxes (GST/HST/PST) calculated at checkout.
• Typographical Errors: In the event a product is listed at an incorrect price due to a system or supplier error, we reserve the right to cancel any orders placed for the item and issue an immediate full refund.

6. Product Accuracy & Display

We make every effort to display product dimensions, features, and colors accurately. Minor variations in shade or finish may occur due to digital screen settings or supplier manufacturing updates.

7. Limitation of Liability

To the maximum extent permitted by Alberta law, our total liability for any claim arising out of an order shall not exceed the total purchase price paid for the specific product purchased.

8. Governing Law

These Terms of Service and all sales contracts are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any legal disputes shall be submitted to the exclusive jurisdiction of the courts located in Alberta, Canada.