30-Day “Arrived Safe” Guarantee At Nest Essential Plus, your satisfaction is our priority. We want to ensure your shopping experience is as simple and stress-free as possible.

1. Damaged or Defective Items (The Fast Fix) If your item arrives damaged or defective, we will make it right through our verified claim process.

• How: Simply click our [Contact Us] tab and send us a message with clear photos & video of the issue within 14 days of delivery.
• The Result: Once confirmed, we will ship a Free Replacement or issue a Full Refund.

2. “Change of Mind” Returns If you decide you no longer want your item, you may return it within 30 days of delivery.

• Shipping: To keep our prices low for all Canadians, customers are responsible for the return shipping costs to our inspection center.
• Condition: Items must be unused, in their original packaging, and include all accessories.

3. Quality Commitment Our quality guarantee covers all manufacturing defects for 30 days from the date of delivery. Please note that this does not cover “wear and tear,” accidental damage, misuse, or damage caused by pets.

4. How to Start a Return To start a return or claim a replacement, please click our [Contact Us] with your order number. Authorized returns will be processed once received.